Shipping Policy
United States Delivery
Orders $50+ have FREE Shipping Nationwide across the United States.
Delivery Rates
To ensure you always pay a fair price for delivery you will be presented with exact shipping rates in the checkout, based upon the items you order and your delivery address. All packages are couriered out of our warehouses in USA or China. When available, we will upgrade your shipping at our expense, to an express courier for a faster arrival.
Our partner platform works with major carriers to offer ePacket, air freight and other shipping solutions to provide on-time delivery, tracking information and competitive pricing. Specifically, the trusted suppliers work with numerous shipping companies, such as DHL, UPS, FedEx and many more. This ensures that our customers receive their products as quickly as possible.
| Economy | $50.00 and up | 5 to 8 business days | Free | |
|---|---|---|---|---|
| Economy | 0lb–5lb | 5 to 8 business days |
$4.90 USD
|
|
| Economy | 5lb–70lb | 5 to 8 business days |
$19.90 USD
|
|
| Standard | 0lb–1lb | 3 to 4 business days |
$6.90 USD
|
|
| Standard | 1lb–5lb | 3 to 4 business days |
$9.90 USD
|
Delivery Times
Items are processed by Nikki's Dark House usually within 24 hours purchase.
Order Processing cut-off time is 4pm EST, Monday-Saturday.
Handling (time from warehouse to courier) can take a few additional days but most items are shipped within 3 business days.
Orders are processed within 2 business days. Orders should arrive within 7 to 10 business days after processing is complete, via DHL / UPS / FedEx / TNT or EMS.
You will receive notification of any delay or cancellation of your order via email.
Once you purchase your items, you will receive a confirmation page which has a section to track your order via SHOP App. Scan the QR code with your phone and Shop will send you real-time delivery updates via email, once your order is shipped.
P.O. Boxes
We are currently unable to ship to P.O. Boxes. If a P.O. Box address is given by mistake we will contact you and this may cause a delay with the delivery of your package.
International Delivery
Unfortunately we currently only ship within the USA 50 states and its territories.
Payment Options
On checkout you can either opt to pay by Credit Card: Visa, Mastercard, Amex, Discover. Or Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay & Paypal. Credit Card transactions are processed immediately and in most cases your order will be shipped on the same, or next working day. If you have any other questions please contact us.
Canceled Orders
An order may be canceled before it leaves the warehouse, however once your order ships out, we cannot refund your order under any circumstances.
If you have any issues with your order, you may reach out to us via email us at nikkisdarkhouse@gmail.com. We also have Live Chat available on the site.